LETO Class

Legal

Terms of Service

IMPORTANT: Please read these Terms of Service carefully before using the Platform. By accessing or using LETO Class, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. DEFINITIONS

In these Terms of Service, unless the context otherwise requires:

"Company", "we", "us", "our" means MGDA Group Limited, a company incorporated in England and Wales (company number 15986984), with registered address at 85 Great Portland Street, London, England, W1W 7LT.

"Platform" means the LETO Class website, mobile application, and all related services operated by the Company.

"User", "you", "your" means any individual who accesses or uses the Platform, whether as a Student or Tutor.

"Student" means a User who uses the Platform to find and book tutoring services.

"Tutor" means a User who offers tutoring services through the Platform.

"Wallet" means the prepaid balance associated with your account, held as Stripe Customer Balance.

"Escrow" means funds reserved from a Student's Wallet for a confirmed booking until the lesson is completed and the cooldown period has elapsed.

"Booking" means a confirmed arrangement between a Student and Tutor for a tutoring session.

"Services" means the platform services provided by the Company, including the marketplace, communication tools, and payment facilitation.

2. ABOUT THE PLATFORM

2.1 Platform Role

LETO Class is an online marketplace that connects Students seeking academic tutoring with Tutors who offer such services. The Platform provides:

(a) A marketplace to discover and connect with Tutors;

(b) Communication tools including messaging and video calls;

(d) Booking and scheduling tools.

2.2 What We Are Not

The Company is not a provider of educational or tutoring services. We do not:

(a) Employ Tutors or act as their agent;

(b) Guarantee the quality, accuracy, or outcome of any tutoring session;

(c) Comprehensively verify academic credentials (we may perform limited checks, but do not guarantee the accuracy of Tutor qualifications);

(d) Take responsibility for any agreements made directly between Students and Tutors outside the Platform.

Tutors are independent contractors, not employees of the Company. The educational services are provided directly by Tutors to Students.

3. ELIGIBILITY AND ACCOUNTS

3.1 Eligibility

To use the Platform, you must:

(a) Be at least 18 years of age;

(b) Have the legal capacity to enter into binding contracts;

(d) Provide accurate and truthful information during registration.

3.2 Account Registration

To access the Platform's features, you must create an account by providing:

(a) A valid email address (verification required);

(b) Your full name;

You may also register using third-party authentication services (such as Google). By doing so, you authorize us to access certain information from your third-party account.

3.3 Account Roles

Users may operate as a Student, Tutor, or both. You may switch between roles within your account settings. Each role is subject to specific terms as set out in the Student Terms and Tutor Terms respectively.

3.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at support@letoclass.com if you suspect unauthorized access to your account. We are not liable for any loss arising from unauthorized use of your account.

4. USER ROLES AND RESPONSIBILITIES

4.1 Students

As a Student, you agree to:

(a) Maintain sufficient Wallet balance to complete bookings;

(b) Attend scheduled lessons or cancel in accordance with the Cancellation Policy;

(d) Use tutoring services for legitimate educational purposes only.

Additional obligations are set out in the Student Terms.

4.2 Tutors

As a Tutor, you agree to:

(a) Provide accurate information about your qualifications and experience;

(b) Complete Stripe Connect verification for payouts;

(d) Comply with all applicable tax and legal obligations as an independent contractor;

(e) Honour confirmed bookings or face penalties as outlined in the Tutor Terms.

Additional obligations are set out in the Tutor Terms.

5. BOOKINGS

5.1 Booking Process

When a Student requests a booking:

(a) The Student selects a Tutor and time slot;

(b) Funds are reserved from the Student's Wallet into Escrow;

(d) Upon acceptance, the booking is confirmed and both parties receive notification.

5.2 Lesson Completion

A lesson is considered completed when the scheduled session time has elapsed and the lesson has taken place. Upon completion, funds remain in Escrow for a 48-hour cooldown period before being released to the Tutor.

For detailed rules on determining lesson completion in edge cases (such as no-shows, technical failures, or partial lessons), please refer to the Dispute & Refund Policy.

5.3 Cancellation and Refunds

Cancellations are subject to the Dispute & Refund Policy, which sets out the applicable refund percentages based on when a cancellation occurs relative to the scheduled lesson time.

The cancellation policy in effect at the time of booking confirmation shall apply to that booking. This means that if we update the cancellation policy, existing confirmed bookings will continue to be governed by the policy that was in place when you made the booking.

All refunds are credited to your Wallet balance. Cash withdrawals from Wallet require a support request and are subject to the Payments & Wallet Terms.

5.4 14-Day Withdrawal Right (EU Consumers)

Under EU consumer protection law, you may have a right to withdraw from a distance contract within 14 days. However, by confirming a booking and requesting that the tutoring service begin before the 14-day period expires, you acknowledge that you lose your right to withdraw once the service has been fully performed.

When completing a booking, you will be asked to confirm: "I request that the service begins immediately and acknowledge that I lose my right to withdraw once the tutoring session is completed."

6. PAYMENTS

Payment terms are governed by the Payments & Wallet Terms. Key provisions:

(a) All payments are made through the Wallet system (wallet-only model);

(b) Students must top up their Wallet before booking lessons;

(d) Funds are held in Escrow until 48 hours after lesson completion;

(e) Tutor payouts are processed via Stripe Connect.

Payment processing is provided by Stripe. By using the Platform, you agree to Stripe's terms of service.

7. PROHIBITED CONDUCT

You agree not to:

(a) Provide false or misleading information in your profile or communications;

(b) Impersonate another person or entity;

(d) Circumvent the payment system or arrange off-platform payments;

(e) Use the Platform for academic dishonesty (including cheating, plagiarism, or contract cheating);

(f) Engage in fraudulent activity including chargebacks without legitimate grounds;

(g) Attempt to gain unauthorized access to accounts or systems;

(h) Distribute malware or engage in activities that could harm the Platform;

(i) Violate any applicable laws or regulations.

Violation of these prohibitions may result in immediate account suspension or termination, restriction of funds pending investigation, and legal action where appropriate. In cases of fraud or serious policy violations, funds may be withheld or recovered to the extent permitted by applicable law. See the Payments & Wallet Terms and Dispute & Refund Policy for details.

8. INTELLECTUAL PROPERTY

8.1 Platform IP

The Platform, including its design, features, content, and underlying technology, is owned by the Company and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Platform without our written consent.

8.2 User Content

You retain ownership of content you create (such as profile information, messages, and materials shared during tutoring). By posting content on the Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content solely for the purpose of operating the Platform.

8.3 Tutor Materials

Tutors retain full ownership of educational materials they create. The Company does not claim any intellectual property rights over lesson content, study materials, or other educational resources created by Tutors.

9. DISPUTES

9.1 Dispute Resolution

If you have a dispute regarding a booking or transaction, you may raise it through the Platform's dispute resolution process as outlined in the Dispute & Refund Policy.

9.2 Platform Authority

The Company has the authority to make decisions on disputes between Users regarding Platform transactions. Decisions will be made based on the evidence provided, Platform policies, and the circumstances of each case.

The Company's decision shall be final for the purposes of our internal dispute resolution process. This does not affect your statutory rights or your right to seek remedies through courts, consumer protection authorities, or other legal means available under applicable law.

9.3 Limitations

The dispute resolution process applies only to issues arising from Platform transactions. We do not mediate disputes regarding the quality or content of tutoring sessions beyond our refund policy provisions.

10. LIMITATION OF LIABILITY

10.1 Platform Provided "As Is"

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Damages

To the maximum extent permitted by applicable law, the Company shall not be liable for:

(a) Any indirect, incidental, special, consequential, or punitive damages;

(b) Loss of profits, data, business opportunities, or goodwill;

(d) Actions or omissions of other Users;

(e) Technical failures, interruptions, or security breaches beyond our reasonable control.

10.3 Maximum Liability

Our total liability to you for any claims arising from your use of the Platform shall not exceed the greater of: (a) the total fees paid by you through the Platform in the 12 months preceding the claim, or (b) €100.

10.4 Consumer Rights

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, death or personal injury caused by negligence, or any statutory rights you may have as a consumer under EU or national law.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

(a) Your use of the Platform;

(b) Your violation of these Terms or any applicable law;

(d) Any content you provide through the Platform.

12. TERMINATION

12.1 Termination by You

You may close your account at any time through your account settings or by contacting us at support@letoclass.com. Upon termination:

(a) Any pending bookings will be handled according to the cancellation policy;

(b) Remaining Wallet balance may be withdrawn by contacting support (subject to verification);

12.2 Termination by Us

We may suspend or terminate your account immediately if:

(a) You violate these Terms or any Platform policy;

(b) We suspect fraudulent or illegal activity;

(d) Required by law or legal process.

12.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Sections relating to intellectual property, limitation of liability, indemnification, governing law, and dispute resolution shall survive termination.

13. CHANGES TO TERMS

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and close your account.

We may make changes immediately without advance notice where required to comply with applicable law, to address security vulnerabilities, or to prevent fraud or abuse. Such changes will not apply retroactively to bookings already confirmed at the time of the change.

Changes to any policy documents (including Payments & Wallet Terms, Dispute & Refund Policy, Student Terms, and Tutor Terms) apply to new bookings only, unless the change is required by law.

14. GOVERNING LAW AND JURISDICTION

14.1 Governing Law

These Terms are governed by the laws of England and Wales.

14.2 Consumer Rights

If you are a consumer resident in the European Union, you will benefit from any mandatory provisions of consumer protection law in your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.

14.3 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, provided that if you are a consumer in the EU, you may also bring proceedings in your country of residence.

14.4 EU Representative

Where required under GDPR Article 27, we have appointed an EU representative. Details of our EU representative, including contact information, are provided in our Privacy Policy.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Payments & Wallet Terms, Student Terms, Tutor Terms, and Dispute & Refund Policy, constitute the entire agreement between you and the Company regarding your use of the Platform.

15.2 Order of Precedence

In the event of any conflict or inconsistency between documents in this agreement:

(a) The Payments & Wallet Terms shall prevail for matters relating to payments, Wallet, fees, and payouts;

(b) The Dispute & Refund Policy shall prevail for matters relating to cancellations, refunds, and dispute resolution;

(d) These Terms of Service shall prevail for all other matters.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.4 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.5 Assignment

We may assign our rights and obligations under these Terms to a third party. You may not assign your rights or obligations without our prior written consent.

15.6 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, government actions, or technical failures.

16. CONTACT

If you have any questions about these Terms, please contact us:

Company: MGDA Group Limited

Address: 85 Great Portland Street, London, England, W1W 7LT

Email: support@letoclass.com

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